Returns We have a 14-day return policy, which means you have 14 days after receiving your package to request a return.
To be eligible for a return:
- Items must be in the same unused condition that you received them.
- Items must be in their original packaging.
- A 20% restocking fee will be deducted from your refund.
- The buyer is responsible for return shipping costs.
- Initial shipping costs are non-refundable.
Process for Returns
- Contact us at hello@eviepark.com with your order number and reason for return.
- Once approved, you will receive instructions for returning the item.
- Ship the item back to us at the address provided in the return instructions.
Refunds
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.
- If approved, your refund will be applied to your original payment method within 10 business days.
- Please remember it can take some time for your bank or credit card company to process and post the refund.
Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right.
Non-Returnable Items
- Custom products (such as special orders or personalized items).
- Sale items and gift cards are final sale and cannot be returned.
If you have any questions or concerns, please contact us at hello@eviepark.com.